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New Patient VS Established Patient (GIC)
A New Patient is someone who has never been seen by our providers or has not been seen by our providers in 3 years. The patient is considered an Established Patient if seen by a provider for any procedure. Any follow-up appointments should be scheduled with the MD they saw or any APP.
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continuity of care
established patient
gastro
gastroenterology
GIC
initial visit
Medicaid
new patient
Recalls
Recall are tasks that typically involve scheduling follow-up check-ups for existing patients. This could be for an office visit or another preventive procedure. The timing of the recall depends on the orders or letters from the doctor to the patient.
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gastroenterology
GIC
recalls
VFD
Referrals
Referrals occur when a patient’s main doctor believes it's beneficial for them to consult with a specialist for specialized care. Since the main doctor is familiar with the patient’s medical background and history, they can offer guidance and provide vital information to the specialist to ensure the patient receives appropriate care tailored to their needs.
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gastroenterology
GIC
referral
VFD
Requesting New Pre-Authorization from the Website
Here, you will learn about filing prior authorization on the gGastro and EPIC websites.
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authorization
epic
g-gastro
gastroenterology
GIC
prior auth
prior authorization
Voicemail
Opening voicemails is also a task of VFDs. The Team Lead provides a list of the following voicemails that need to be worked on daily, and the task is also included on the VFD tracker. Here’s everything you need to know about voicemailing.
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call
gastroenterology
GIC
VFD
Voicemail
Authorization Already Available In G-Gastro
To begin authorization in gGastro for patients covered by Hometown Health, follow these steps:
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authorization
gastroenterology
GIC
VFD
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What Is Prior Authorization?
This management process allows insurance companies to give a go-signal or permission for the provider to perform a procedure for the patient. In this guide, you’ll learn important steps and reminders of prior authorization.
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authorization
gastroenterology
GIC
VFD
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  • 32 profile sm
    Christina Ranque
     Mar 25, 2026 09:33am
    Prior Authorization as pre authorization is a process where health insurance companies require providers to get approval before covering specific medication , tests, or procedures.
Eligibility Check Before Prior Authorization
Checking the patient’s insurance is the first step in identifying whether the patient can be seen by the provider. If the patient is eligible, we can proceed with requesting the authorization of procedures.
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authorization
gastroenterology
GIC
VFD
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Scheduling an Office Visit and Updating Insurance
Step-by-step process of scheduling an office visit and updating insurance
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Eligibility
gastroenterology
GIC
schedule
VFD
Screening Colonoscopy and Schedule Appointment
In this section, we'll explore the process of screening for colonoscopy and booking appointments.
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colonoscopy
gastroenterology
GIC
screening
screening colonoscopy
VFD
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